On-Demand’s web player is accessible

ViewMedica’s On-Demand player is built to make patient education accessible to everyone. Our player is designed to conform to WCAG 2.1 Level A and most Level AA success criteria and is tested with leading assistive technologies. This helps our customers support their obligations under the ADA and Section 508. This statement describes the ViewMedica player only and does not replace your organization’s accessibility policies or legal obligations.

At-a-glance benefits

• Patient-friendly experience with captions, clear controls, and keyboard access.
• Designed to conform to WCAG 2.1 A and most AA; we’re tracking WCAG 2.2 updates.
• Screen-reader and keyboard compatible on modern browsers and OSs.
• Bilingual support: audio and text in English and Spanish, and Portuguese as text only.

Key accessibility features

• Captions & transcripts: All videos ship with synchronized captions; transcripts accompany videos to support screen readers.
• Keyboard operation: All core player functions can be operated via keyboard with visible focus.
• Semantics & landmarks: ARIA roles/labels and landmarks identify regions and controls for assistive tech.
• Contrast & scaling: Default UI meets contrast targets and supports 200% text resize without loss of content or functionality.
• Reflow & responsive UI: Content reflows for small viewports without two-dimensional scrolling.
• No time traps or flashing: Playback can be paused; no content designed to trigger seizures.

Tested environments (ongoing)

• Desktop browsers: Current versions of Chrome, Edge, Firefox, Safari on Windows and macOS.
• Screen readers: NVDA and JAWS (Windows), Narrator (Windows), VoiceOver (macOS).
• Mobile: VoiceOver (iOS) and TalkBack (Android) on current OS/browser versions.

Note: Client-side theming or site CSS can affect contrast, spacing, or focus order. Our default theme and embed settings are designed to conform; we provide guidance to keep your site’s styles accessible.

What’s in progress

• Audio description (1.2.5, AA): Our videos are scripted so critical visual info is narrated; however, a dedicated audio-description track is on our roadmap as we update the player.
• WCAG 2.2 additions: We are evaluating criteria such as Focus Not Obscured, Focus Appearance, Target Size, and Dragging Movements for future releases.

Scope of this statement

This statement covers the ViewMedica On-Demand web player component and its default theme. It does not cover your broader website templates, third-party plugins, or custom code outside the player.

Conformance details / VPAT

We maintain an internal accessibility conformance report (WCAG 2.1 A/AA). A VPAT/ACR can be provided upon request to qualified customers.

Feedback & contact

If you encounter an accessibility barrier or have a suggestion, contact us or call (919) 929-2501. Please include the page URL, browser/OS, and assistive technology used.

Last updated: September 5, 2025