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Advanced troubleshooting for the Fire TV

Sometimes it may be necessary to start with a clean slate and remove all of your VMcast app data and downloaded content from the device.

Additional troubleshooting options

Clear all preferences

Press and hold the home button on the Fire TV Stick remote for a few seconds. A quick access menu should appear covering the entire screen. Select the “Settings” option. Use your remote’s navigation buttons to highlight and select the “Applications” option. Navigate to the bottom of this list and select “Manage Installed Applications.”

You will see a list of all the applications installed on the device. Press the “Down” button on your remote until the VMcast app is highlighted and select it.

We want to perform the following actions: Force stop, Clear data, and Clear cache. Highlight and select each option one by one. The “Clear data” option will require you to press “Select” twice to confirm your choice, but the other options will perform their actions immediately.

When you are done, select “Launch application.” Sign in to the VMcast app with your client ID and stream code.

Reinstall the app

To reinstall the app, you will first need to uninstall it. Press and hold the home button on the Fire TV Stick remote for a few seconds. A quick access menu should appear covering the entire screen. Select “Apps.” Use your remote’s navigation buttons to highlight the VMcast app tile. DO NOT SELECT IT.

Press the options (three stacked lines) button on the Fire TV Stick remote. A context menu should appear in the bottom right of your screen. Navigate to the bottom of this list and select “Uninstall.” Confirm that you want to uninstall the app. Once the app is uninstalled, please see our tutorial on how to install VMcast on the Amazon Fire TV Stick.

Update the Amazon FireOS

Updates are often needed to ensure that the device and its apps run properly. To see if your device has any updates, press and hold the home button on the Fire TV Stick remote for a few seconds. A quick access menu should appear covering the entire screen.

Select the “Settings” option. Use your remote’s navigation buttons to highlight and select the “My Fire TV” option. Find and select the “About” option from the menu that opens, then scroll down and select “Check for Updates.” If an “Install Update” option appears, select it. Downloading and installing updates may take some time.

You may have to repeat this step more than once until you see the message “Your Fire TV is up to date.” Once you see that message, you can return to the VMcast app.

Factory reset your device

Note

Getting the device setup and up-to-date after a factory reset can take some time depending on your network speed and age of device.

If you have gone through all of the above and are still experiencing playback issues, you can choose to do a “Factory Reset” of your current device. This will return the device to its original state. It will also remove all Amazon sign-in information and personal preferences from the device. An Amazon account sign-in will be needed to set up the Fire TV stick.

To factory reset your device, press and hold the home button on the Fire TV Stick remote for a few seconds. A quick access menu should appear covering the entire screen.

Select the “Settings” option. Use your remote’s navigation buttons to highlight and select the “My Fire TV” option. Find and select “Reset to Factory Defaults” from the menu that opens. Confirm and select “Reset.” Once the reset is complete, you will need to set up the Fire TV Stick from scratch, be sure the Amazon FireOS is up-to-date, and follow our tutorial on how to install VMcast on the Amazon Fire TV Stick.